Customer Services

Ordering Information

Returns & Refunds

Contact Us

General

Security

Terms & Conditions

Ordering Information

How to Order

Where do I start?
Ordering from us is easy. For your convenience we offer a variety of methods.

Use the online shopping basket and pay using a credit/debit card, Paypal or Google Checkout.

How to order online - paying by Credit/debit card

If you are paying by credit card then after choosing your items of purchase, simply click on the "add to basket" icon next to the picture of the item. Once you have done this, the item will be stored in your shopping basket. When finished, click on the shopping basket text which you can find on the top right hand side of each page. This will show you all the items you have chosen to purchase. Follow the instructions on screen to proceed with payment.
You will receive an email from us confirming your purchase payment. If you have entered your email address correctly and you have not received an email from us then it means your order has been unsuccessful for some reason. Please contact us at mail@momo-interiors.com

Payment Options

How can I pay for my goods?

We accept payment by either:
Debit/credit card
Paypal

We accept the following credit cards;
Visa
Delta
Mastercard
Switch
Maestro

Delivery Information

When will my order be delivered?

We endeavour to despatch orders within 48 hours of receipt of payment provided we have the item in stock. We will email you to confirm once we have despatched your goods.
Certain larger items are sent directly from Morocco and it takes approximately 28 days for stock to arrive in the UK. We will email you to tell if this is the case and we will flag this on the web page at time of ordering.
If we are completely out of stock we will contact you to see if you would like an alternative item or cancel your item.

Standard delivery times
Please note these are guidelines only and we cannot be responsible for any delay imposed by the delivery company.
Royal Mail UK - 1 to 2 days (Mon - Fri only)
DHL UK - 24 - 48 hours (Mon- Fri only)
Europe - 3 days
USA & Canada - 3-5 days
Rest of World - Varies by country but usually no longer than 6 days.

Delivery charges

UK (including Northern Ireland)
We offer 2 delivery options - royal mail or DHL. Royal mail is offered on smaller items up to 2kgs and value under £20.00. For most items and those above £20.00 our standard rate is £7.15 with DHL which is a 1-2 day service.

Our standard charge of £7.15 covers products up to 30kgs (volumetric). Larger or heavier items are subject to an additional charge and the correct postage charge is calculated at checkout. If you have any special requirements with regards to delivery then please contact us at mail@momo-interiors.com

Europe (including Ireland, Channel Islands, Jersey & Guernsey)

We offer one standard rate (varies by weight) for delivery to all European countries. Depending on the country the standard delivery time is 3 days. If you require an express service then please contact us at mail@momo-interiors.com

USA & Canada
We offer one standard rate for delivery to the USA and Canada. The usual delivery time for orders is 3 days. If you require an express service then please contact us at mail@momo-interiors.com

Australia, New Zealand & ROW
At the moment we do not have a standard rate for Australia, New Zealand or any other countries not covered above. We work out an exact postage rate on each individual order so we can offer our customers the best options. If you would like to place an order to be delivered in a country not listed then please email us first at mail@momo-interiors.com

Overseas Ordering

Can I order from overseas?

Yes we welcome customers from all countries. When using the checkout please ensure you choose your correct country option otherwise you might end up paying VAT when you don't need to.
Please also ensure that you use the correct postal rate when in the checkout. Failure to do so will delay your order. Please contact us if you live outside of the UK, Europe or USA/Canada so we can advise you of the correct postage charge. For further details on delivery see our delivery section here.

Order Tracking

Tracking your order

We do not have the facility to track orders online at present but we do provide tracking information for all customers who order online and provide an email address. Once your goods have been despatched you will receive an email advising you that your goods have been sent. If you choose the courier delivery option then within your email you will receive instructions on how to track your item online via the courier's website or over the telephone. You will receive a tracking number that will pinpoint your package at any given time. If you have any problems with this then please email us at mail@momo-interiors.com

Cancelling Your Order

Order cancellation

If you would like to cancel your order, please notify us as soon as possible, ideally within 24 hours so that we can stop the despatch of your goods. If goods have already been despatched then the item will need returning to us before we can issue a refund.

Cancellation of bespoke item order

If you would like to cancel your bespoke order then you can do within 14 days of payment having been made. We will levy a cancellation charge of 25% of the full price. After 14 days we will charge 100% of the full price. With regards to these items our standard refund policy does not apply and products cannot be exchanged or returned unless faulty.

Returns & Refunds

Returns

If for any reason you are unhappy with your purchase simply post it back to us within 14 days unused. Please ensure that you return goods securely and we recommend that you use a registered delivery service as we cannot accept liability for goods lost or damaged in transit. Upon receipt we will either exchange your goods or give you a refund (please note that postage costs are non-refundable). For sanitary reasons we cannot accept returns on earrings or perishable goods unless damaged.
If goods are damaged please notify us immediately upon receipt and retain all packaging so that we can pursue a complaint with the carrier of your goods. Failure to notify us within 14 days of receipt of goods will assume that product was not damaged in transit and therefore cannot be returned. If you receive any goods that are faulty then please contact us at mail@momo-interiors.com prior to returning your goods. This does not affect your statutory rights.

Refunds

Please see our returns section on how to return your goods. If you do return an item then we will be happy to refund or exchange your product provided it is in a re-saleable condition. If the item is not in a re-saleable condition then we do reserve the right to refuse a refund on an item. This does not affect your statutory rights. We are unable to offer a refund or exchange on any bespoke order or any food item unless they are faulty.
Delivery charges - we will refund your original delivery charge when an item is faulty or damaged but not for any other reason. We do not charge for returns but you are liable for the cost of the postage for returning the goods to us.

Contact Us

Fill out the form below with your query.

Contact Us

Your Name
Email Address
Your message

Feedback

We welcome any feedback from our customers and encourage you to send any comments to mail@momo-interiors.com We find feedback useful in developing and improving our service. We would particularly like to hear if you have any specific requests to a particular product line you would like to see introduced or any comments regarding the website if you think we should be doing something we are not. You can of course contact us with any query and we will have someone respond to you as soon as we can.

General

Catalogue

Do you have a catalogue?

Unfortunately we do not maintain a printed catalogue. All of our products, photographs and details can be found on our website. We find this is the easiest and most up to date way of keeping our customers advised of our current products. We can provide ad hoc details to some customers and wholesalers on specific product ranges. If there is something specific you require then please contact us and we will do our best to help.

Showroom

Can we visit / do you have a showroom

We are an internet retailer and wholesaler only and do not have a physical retail outlet. Our warehouse is currently being developed to hopefully contain a showroom in the future. If you would like to come to view a large item prior to purchase then this can be done strictly on an appointment basis only. Please contact us for further details and our warehouse address.
Mail@momo-interiors.com

Product Information

Leather Pouffes

Tagines

Leather Pouffes

Pouf Care

We have 2 types of pouf. The medium sized ones are natural dyed untreated whilst the large size is patent - this means it is coated with a very thin plastic film.
Here are care instructions for both types of pouffe.

General
* Avoid direct sunlight to prevent the colour from fading.
* Do not place near a radiator - the heat will dry out the leather.
* All of our pouffes are made from 100% natural leather - dont worry if there are small imperfections or variations in colour.
* If your pouf gets wet then immediately wipe it with a soft dry cloth, remove any filling and pack it with paper to absorb any water. Leave it to then dry naturally.

Large patent poufs
* Treat your pouf as you would any other patent leather item. Wipe off any dirt or marks with a damp cloth. Do not wet directly.

Medium poufs
* Treat your pouf as you would any other leather item. Wipe off any dirt or marks with a soft dry cloth.

Filling your leather pouf

We get asked repeatedly about what is the best way to fill our leather pouffes (you can view our latest range by clicking here) so here are a few handy hints.

If you are going to be sitting on your pouf regularly then we recommend filling the pouf with fabric.

1) Each of our pouffes has a zip fastener running along the base of the pouf to allow easy access for filling. Turn upside down and unzip to start filling.

2) The cheapest way to fill a pouf is by using any old clothes or fabric you have. The heavier the fabric the better - for example a pair of curtains or jeans.

3) You do not need to cut the fabric into small pieces - just stuff inside the pouf until full. You will need to manipulate the fabric though to remove any lumps and bumps. Ideally put a piece of fabric flat on the inside of the pouf (what will be the top when you turn it over).

4) Pack the fabric well inside the pouf to remove as much of the air as possible. Try zipping the pouf closed and check if more fabric is required. You will be surprised how much you can fit inside!

5) If this is all too much effort you want an easier option then try our polystyrene ball filling service!

Tagines

What is a tagine?

A tagine (also spelt tajine) is a terracotta cooking pot traditionally used for Moroccan dishes of the same name. It has a dish with conical cover. It is similar to a pressure cooker / slow cooker.
The recipe of a tagine is similar to a stew of meat, fish or poultry simmered with a mixture of vegetables, olives and spices. It is usually served with bread or cous cous.

Types of tagine

We supply 2 types of tagine - serving and cooking. The vibrantly coloured tagines are for serving and display purposes only. Not suitable for cooking, (although they can be warmed very gently with a heat diffuser prior to being used for serving food) but great for a dinner party if you are looking to impress your guests! The terracotta tagines are suitable for cooking. Use these on a hob with a heat diffuser to get an authentic Moroccan flavour.

Tagine Care

Tagines are easy to care for. We stock glazed tagines which means they are not porous like the unglazed version and do not require firing or soaking in water before first use.
If you choose to use your tagine in the oven, then for the first time make sure you gradually increase the heat.
When using on top of the cooker - on the hob (we think this is the best method for cooking) then use a heat diffuser if you can. This helps to spread the heat around the base of the tagine, reduce chance of cracking and stops the base from blackening.

* Not suitable for dish washer cleaning - wash by hand with normal detergent.

Tagine Uses

What can I cook in a tagine? Tagines are great because they are versatile. We have tried all sorts of recipes in them - not just Moroccan. Any sauce based dish works well.
Click here for our selection of Moroccan recipes. If you would like a wider selection of Moroccan recipes then you could try a book from our latest collection.

Security

Site Security

Is it safe buying online from Momo Interiors?

Yes. We take your security seriously - which is why we have invested in the most secure methods of looking after your personal details.
We want you to feel safe when ordering from us online so please find below detailed information as to how we keep your information safe. If you have any queries regarding this then please email us at mail@momo-interiors.com

As a general rule when buying online you should always be able to locate a padlock image on your internet browser. Failing that check that the web page you are ordering from starts "https" rather than just "http" when entering your credit card details. We detail below where to look for the padlock when ordering specifically from Momo Interiors.

Payments
We offer three payment options for purchases on our website - Credit card payments through Protx, Google Checkout and Paypal. All systems are secure.

Credit card payments through Protx and Google Checkout
Protx and Google Checkout are our online payment processors. This means that when you enter your credit card details to pay for your goods, they are responsible for taking these details and verifying them with the bank. Not only do they do this but they are responsible for looking after this data securely. Protx Transaction security All transaction information passed between our website and Protx is encrypted using 128-bit SSL certificates. You can be completely secure in the knowledge that no information you supply can be examined, used or modified by any third parties attempting to gain access to sensitive information. Once received by Protx, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data Protx holds is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

To check your details are secure then when asked to enter your credit card details locate and click on the padlock image which can be found on the payment pages to confirm that your details are collected in a secure environment

The padlock is located in a different area of the payment page screen depending on the internet browser you are using - below is a list of the most popular internet browsers and where the padlock can be located on each of them.

Internet Explorer 6.0 (and previous versions): The padlock is located in the bottom right hand corner of the screen.

Internet Explorer 7.0: The padlock is located at the top of the screen and resides next to the address bar.

Firefox (all versions): The padlock is located in both the bottom right hand corner of the screen and inside the address bar at the top of the screen.

Opera: The padlock is located at the top of the screen and resides next to the address bar.

Safari: The padlock is located at the very top right hand corner of the screen and resides next to the 'minimize', 'maximise' and 'close browser window' buttons.

This padlock shows that your details are collected using 128 bit secure SSL technology.

Once you have entered your details, Protx will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.

Protx is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard.

If you require any further information about Protx or how they hold your data then visit http://www.protx.co.uk

Payments through Paypal
For website payments Paypal uses a SSL secure server. The server automatically encrypts your confidential information in transit from your computer to theirs using the secure sockets layer protocol (ssl) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log on to our site, the server checks that you're using an approved browser - one that uses ssl 3.0 or higher.

What is a SSL?
SSL stands for secure sockets layer which is basically a system that encrypts your personal details (name, address, credit card details, passwords etc) whilst on the internet so that it cannot be read by anyone except the intended server).

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent (we ask you at the time of ordering)
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us at mail@momo-interiors.com

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